PROCESSES AND WORKSHOPS
This way of working produces the best results. We will build a project team from your co-workers and solve the chosen problem. Do you need to redesign a product or service? Improve customer experience? Or maybe improve employee experience? We will lead you through these challenges using Design Thinking and Service Design tools. The result will be a set of tested prototypes of solutions and a team that from now has the Design Thinking method in its blood.
Through practical examples, we teach and demonstrate what Design Thinking i Service Design are and how to use them in your organization. We also share our experience moderating creative processes and meetings. Our training is about learning through experience – 80% of the time we use for workshop work. We also do not forget to equip your team with our original set of educational materials. Do you have precise expectations regarding the training? We can prepare an offer tailored to your needs.
USER TESTING AND RESEARCH
We plan and implement user research and turn the results into insights to develop even better products and services. We will also carry out product and service tests. They can concern the offer already functioning on the market as well as solutions that you are just planning to implement. During the tests we will examine your users. We will learn about their experiences, map their expectations, preferences and needs. It will allow us to discover how your offer “works” for your clients. Together we will develop a Customer Journey Map. We gain knowledge to inspire changes and innovations.
They trusted us:
Want to develop a better service or product? Conduct customer research and learn about their needs? Organize training in design thinking/service design, creativity?
Why Design Thinking?
Design Thinking is a method for creating innovative products and services that address real user needs.
It comes from the working methods used by designers creating things that are useful and also easy and fun to use. Apple’s first computer mouse for home computers was designed using this very method. But over the past decade, Design Thinking has also made a dizzying career outside of design. Today, it is used in many areas of business – R&D, product and service development, marketing, management, or HR – wherever it is understood that customer, user, and employee experiences are essential.
Want to learn more about the Design Thinking method? Download our e-book.
Stages of the process
The main assumption of Design Thinking is to put the recipient and his/her needs at the center. Working with this method consists of several stages.
We run processes focused on:
- Inventing a new product
- Designing a new service
- Improve a product or service
- Improve your company’s marketing efforts
- Improving Employee Experience
- Improving recruitment and onboarding processes
- Improving systems of knowledge and know-how delivery to the organization
How the process looks like
Bring together a diverse team
Defining the challenge
Conducting a needs research
Defining key insights
Conducting ideation focused on coming up with many possible solutions
Selecting the ideas with the most potential
Collect user feedback
Drawing conclusions and helping to build an implementation plan
Good and innovative ideas
Mapa wdrożeniowa innowacji
A committed team
Motivation to implement innovations
Increased knowledge on creativity and management of innovation processes
Increase the company’s innovation culture, innovation-friendly attitudes
Consult with us about your needs!
Get in touch with us!
Do you want to learn about Design Thinking and use this method to create innovation, enhance your team’s creativity, or support their engagement and motivation in improving your business? Do you have any questions about our offer? Let us know!
Tel: +48 503 133 328