Janek Strycharz – Economist with experience in market research, consumer research, or – more broadly – in gathering information about customer experiences and needs. During the last 10 years of his professional activity, he was the author and executor of many training projects, workshops and conferences on business and social innovation. He conducts innovative processes using knowledge about customers to introduce improvements in products, services, or internal processes (e.g. recruitment or improving employees’ competences). He has cooperated with business and non-governmental organizations, as well as with public administration entities. He is an experienced moderator of processes based on the Design Thinking methodology. He educated in Poland, UK, Germany and USA. At the core of his work is the belief that “making innovation” requires a complex set of competencies, which can – and should – be developed on a continuous basis. In his private life he is passionate about spending time outdoors, snowboarding and rock climbing. He is the founder of Social Innovation Workshop Foundation (Fundacja Warsztat Innowacji Społecznych – www.warsztat.org.pl) and hearts&heads agency (www.hshs.pl).

Łukasz Maźnica – Economist, Design Thinking coach, user experience researcher with 5 years of experience in qualitative and quantitative research. As a mentor and advisor he works with companies, public administration and NGOs. As a lecturer he cooperates with AGH University of Science and Technology in Krakow, where he conducts classes on Design Thinking. As an external expert he has implemented projects commissioned by and in cooperation with, among others: Center for Evaluation and Analysis of Public Policies at Jagiellonian University, Foundation for Economy and Public Administration, or Malopolska Institute of Culture.